Frage beantwortet

Ticket not booked but Payment deducted from account.

I tried to book a ticket online on 01.04.2017 at 00:21 oclock - the process went good and the payment page came, I paid the payment and after the DB server got jam and a pop-up error came then nothing happened. I could not get the ticket.

I spoke in the Kiel HBF and the representatives of DB told me that your ticket has not been done. Buy a new one if your bank account has been deducted it will be refunded back.

I bought a new ticket for 138 Euro again and waited until I get the refund.
Till date I do not see any refund in my account from DB.

Please help!

Anonym
Anonym

Anonym

Ebene
0
21 / 100
Punkte
Diese Antwort wurde als beste Antwort ausgewählt
DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

My colleagues are right. While your payment process with SOFORT Überweisung a timeout error occurred. Your money will be transferred back automatically within six bank working days. /di

Fanden Sie diese Antwort hilfreich?

Nein (0)

Ja (0)

0% der Personen fanden diese Antwort hilfreich

Weitere Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

What kind of payment have you used? /ki

Anonym
Anonym

Anonym

Ebene
0
21 / 100
Punkte

I have used SOFORT payment process. My A-Nummer: xxx

[Edited by editorial staff, 4. April 2017, 2.50pm: Personal data removed.]

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

My colleagues are right. While your payment process with SOFORT Überweisung a timeout error occurred. Your money will be transferred back automatically within six bank working days. /di

Anonym
Anonym

Anonym

Ebene
0
21 / 100
Punkte

Thank you!