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Ticket not booked but Payment deducted from account.

I tried to book a ticket online on 01.04.2017 at 00:21 oclock - the process went good and the payment page came, I paid the payment and after the DB server got jam and a pop-up error came then nothing happened. I could not get the ticket.

I spoke in the Kiel HBF and the representatives of DB told me that your ticket has not been done. Buy a new one if your bank account has been deducted it will be refunded back.

I bought a new ticket for 138 Euro again and waited until I get the refund.
Till date I do not see any refund in my account from DB.

Please help!

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My colleagues are right. While your payment process with SOFORT Überweisung a timeout error occurred. Your money will be transferred back automatically within six bank working days. /di

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My colleagues are right. While your payment process with SOFORT Überweisung a timeout error occurred. Your money will be transferred back automatically within six bank working days. /di