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Reverse direction of Sparpreis ticket

Hello,

I have purchased a Sparpreis return ticket online on bahn.de. By mistake I inverted the destinations and I need to exchange or cancel the ticket. On my account-page it says that is not possible, and same when trying from the app. What can I do? I need to reverse the directions.

Thanks for the help, best regards
Beniamino

Beniamino
Beniamino

Beniamino

Ebene
0
21 / 100
Punkte

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello Beniamino,

how much was the Sparpreis and for which day is the ticket valid? /ch

Beniamino
Beniamino

Beniamino

Ebene
0
21 / 100
Punkte

Hello,

23.02.2017 and 28.02.2017, it was 28,50 euro in total

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Okay, did you booked today? Your ticket can't be refunded because the refund fee are 19 euros per ticket. Maybe you can call our online service now. /ch

Beniamino
Beniamino

Beniamino

Ebene
0
21 / 100
Punkte

Yes I booked today. Ah I understood that the fee was 19 euro per transaction, not per ticket. I see

Thanks for the help

Leo
Leo

Leo

Ebene
4
5000 / 5000
Punkte

According to the rules it should be 19€ per ticket - but if you are lucky and booked them as a return it could be 19€ per direction.

If you phone the service number ON THE SAME DAY you made the booking they might cancel your erroneous booking free of charge.