Diese Frage wartet auf Beantwortung
On the 10th of November, I was travelling with Eurobahn from Eindhoven (NL) to Dusseldorf Hbf (DE). My purpose was to then take the S bahn from Dusseldorf Hbf to go to Dusseldorf Flughafen to take a flight.
While on the Eurobahn, between Venlo and Dusseldorfh Hbf, there was an unknown emergency, I was stuck on the train for 4 hours. We did not even know what is happening.
I ended up missing my flight, I had to buy another flight ticket and book a hotel room to spend the night. It cost me around 550Euros.
The operator on the train and the police gave me a paper proving that I missed the plane because of the train incident/delay.
So far, I have called Eurobahn customer service more than 10 times, none of the operators speak English and no one is helping me.
Today, the phone operator got a translator and informed me that Eurobahn is probably not responsible for the flight costs, but he wasn't sure and told me to come to this forum to get more information.
I would like to know the exact procedure to follow to get a refund? And indications of how much the refund will be? If there is no refund, who can I escalate it to?
Hey, you will get a refund for the delay. If you have a delay from 120 minutes you will get a refund of 50%.
The Eurobahn is an own company and not Deutsche Bahn - but you are here in the Deutsche Bahn Community. By the way, the european law says that you won't get a refund for the areound 550 Euros, only fpr the train delay.
Here you can find the information: https://www.bahn.com/en/view/booking-information/passenge...
Yes, for your train ticket.
Here: http://www.eurobahn.de/en/service/passenger-rights/ are the information from the Eurobahn.
If you have a hybrid Fahrgastrechteformular (in german and englisch), fill it out and send it to the Servicecenter Fahrgastrechte. http://www.eurobahn.de/uploads/tx_ofdownloads/Umschlag_Vo...
I don't think you will get a refund for the hotel. The Flight and the train ticket are two different contracts.
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