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Cancellation refund?

Hi, I had booked a ticket online from Darmstadt to Karlsruhe, but had to cancel it. But I was refunded only 1,5 euros. Do I get refunded?

Aditya
Aditya

Aditya

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kabo
kabo

kabo

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Did you have a "Sparpreis"-Ticket at 19€ ?
When you cancel a "Sparpreis"-Ticket, you have to pay a fee of 17,50€, so that the refund is only 1,50€.
Only "Flexpreis"-Tickets can be cancelled free of charge.

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kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

Did you have a "Sparpreis"-Ticket at 19€ ?
When you cancel a "Sparpreis"-Ticket, you have to pay a fee of 17,50€, so that the refund is only 1,50€.
Only "Flexpreis"-Tickets can be cancelled free of charge.