Diese Frage wartet auf Beantwortung

Ticket refund

I got your reply from email,"What ticket we refund depends on who is to blame that the ticket could not be delivered. Our Online-Service checks where the lack of information was. If it was your fault, you only get the ticket refunded you ordered first and could not be delivered. If it was our fault, we will refund the second ticket you had to buy, which is in most cases more expensive than the first one."

Now my question is
Why I paid for a ticket and gave the right address but getting nothing is my fault? It is so ridiculous!

erin
erin

erin

Ebene
0
2 / 100
Punkte

Antworten

kabo
kabo

kabo

Ebene
4
5000 / 5000
Punkte

If you gave the right adress and booked in time it's not your fault.

Did you receive the ticket too late or didn't you receive any ticket at all?
How many workingdays were between the day of booking and the day you wanted to travel?

Elmaran
Elmaran

Elmaran

Ebene
4
5000 / 5000
Punkte

@erin

Basically, you are right, because according to valid law, the seller is also liable for postal mail until the customer has received his goods. And the mail only if the seller does not ship the goods insured.

( Translated into English by Google )

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello erin, you booked the ticket online and received nothing? When is the journey? Did you booked a new ticket? /fi