Diese Frage wartet auf Beantwortung
Dear Sir, Madam,
Last thursday, 16 september, I travelled from Groningen to Hamburg Hbf. I had booked a first class ticket and reserved seat 42 in wagon 12 on IC2220.
The train was overfull, very warm and there was no seat vacant, despite my reservation. I had to stand for an hour in a very small space between wagons with 10 other passengers, hardly space for luggage. There was a conductrice that I wpoke to who explained to me reimbursement of travel cost would be an option. I had to send an email to Ersatzpark.
I hope my request will be met by you in a positive way.
Kindest regards, Cees Meijles