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Refund for route change due to construction work

I have a spar price ticket booked from Karlsruhe to Bamberg via Nuremberg (1 change). But yestday I got an email , that this train got cancelled due to construction work. But db Bhan offered an alternate route via Frankfurt n wurzburg.
Now Can I claim for full refund , as i do not want to travel via Frankfurt ( as it has 2 changes n takes more time ). I have less then 7 days to choose the alternate option . Wat should I do to claim redund ?

Ragav
Ragav

Ragav

Ebene
0
2 / 100
Punkte

Antworten

DB
DB

DB

Ebene
4
5000 / 5000
Punkte
Team

Hello Ragav, it is only possible to get a full refund of the ticket when the journey needs at least 60 minutes longer as the original connection. In this case you get the refund by the passengers' rights. But I think this case doesn't apply to your trip.

If you don't want to use the ticket anymore you can cancel it at the latest one day before the journey will start by your customer account. Please consider that a fee of 17,50 Euro will be charged. Best regards /ki