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Not wokring automat

Hallo,
today at 1:30 I wanted to travel from Offenbach HBF to Rodgau Nieder Roden. It was the last train to Rodgau this day so I needed to take it, as I live there. I wanted to buy a ticket but 2 ticket automats in HBF were not working! Therefore I needed to ride one station without the ticket and then buy the ticket at Offenbach Ost. Unfortunately I was controlled between Offenbach HBF and Offenbach Ost and I received 60.00 Euro Fahrpreisnacherhebung. However it was not my fault that automats were not working and I do not want to pay this fee. Cotroller told me, that if I will send you numbers o autmats then I would not need to pay it. Therefore please check the automat B84976 and B84870. This two automats were not workin in Offenbach HBF on 07.08 at 1:25-1:30 and therefore I could not buy a ticket. I dont want to pay 60 EUR fee for broken automat. Please accept my request.

Antworten

ds1603
ds1603

ds1603

Ebene
4
5000 / 5000
Punkte

Hello, sorry we can't help you. This is a Community. Customers help Customers. Please check this site: https://www.db-fahrpreisnacherhebung.de you will also find a normal telephone number. No Hotline!

Hello marti, 

ds1603 give you the correct information. In addition to that, you have also the possibility to fill out this form. But this form is only in german. Hope you don't have to pay the fee.

Best wishes /se