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How do I apply the Bahncard discount during online buying of tickets?

I hope someone can help me in English.
I was offered a discount for a train ride with Bahn card, but now at checkout for the same train there is no discount. How do I apply the discount for Bahncard during online buying of tickets?

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Bertosch
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Dear VVB,

Please choose your BahnCard Art "Travellers" at the bottom on the page where you select your Start an Final Destination to find connections.

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Bertosch
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Dear VVB,

Please choose your BahnCard Art "Travellers" at the bottom on the page where you select your Start an Final Destination to find connections.