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[Archiv] Stolen Identification Card

Hello, My ID card used to buy multiple tickets from Germany to Amsterdam, Germany to London, and Dusseldorf to Frankfurt was stolen recently. Because of this I will not have it with me. How can I resolve this issue?

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Antworten

Guten Morgen AliciaM09, have you a confirmation from the police about the theft or something else? If you have something like that, you can use this confirmation. But if not, you will get a fare acher survey (DB Fahrpreisnacherhebung) and after your journey you can reclaim this.
Or you cancel all the tickets and book new tickets. Note possible cancellation fees. /no